Effective date: 22 July 2026
**Lae of the Clean Hero website and any enquiry, quote request or service booking made through the website.
Clean Hero is operated by [LEGAL BUSINESS NAME], referred to in these Terms as “Clean Hero”, “we”, “us” or “our”.
By accessing our website, submitting an enquiry or booking a service, you agree to these Terms. If you do not agree with these Terms, please do not use the website.
Clean Hero provides residential and commercial cleaning services, which may include:
General home cleaning
Regular or recurring cleaning
Deep cleaning
Move-in and move-out cleaning
Office and commercial cleaning
Carpet, upholstery or surface cleaning
Other cleaning services agreed with the customer
The exact services, areas to be cleaned, pricing and any special conditions will be confirmed in your quote or booking confirmation.
Service availability may depend on your location, property type, access requirements and the availability of our cleaning team.
We aim to keep the information on our website accurate and current. However, service descriptions, prices, photographs, availability and other website content are provided for general information and may change without notice.
Information displayed on the website does not constitute a binding quote or guarantee of availability.
Photographs on the website may be illustrative. Cleaning outcomes can vary depending on the condition, age, material and previous treatment of the surface or item being cleaned.
Unless otherwise stated, website prices are indicative only.
A final quote may depend on factors including:
Property size and condition
Type and extent of cleaning required
Number of rooms or areas
Access, parking and travel requirements
Stains, pet hair, odours or excessive soiling
Specialist products or equipment required
Additional services requested by the customer
You must provide accurate and complete information when requesting a quote. We may revise a quote if the property or work required is materially different from the information originally provided.
Unless stated otherwise, prices are in New Zealand dollars and [include/exclude] GST.
A booking is not confirmed until Clean Hero has accepted it and provided confirmation by email, text message, telephone or another agreed method.
We may refuse or cancel a booking where:
We do not service the requested location
The requested service is unavailable
The property presents an unreasonable health or safety risk
The information supplied by the customer is incomplete or inaccurate
Circumstances outside our reasonable control prevent us from completing the service
Where possible, we will contact you promptly to discuss alternative arrangements.
You agree to:
Provide accurate property, contact and booking information
Ensure safe and reasonable access to the property
Provide access to electricity and water where reasonably required
Secure pets and inform us of any animals at the property
Inform us of hazards, damaged surfaces, fragile items or restricted areas
Identify items requiring special care before cleaning begins
Remove valuables, cash, jewellery, important documents and highly fragile items
Obtain any necessary permission from the property owner, landlord or occupier
Ensure a responsible adult is available where reasonably required
You must tell us about any known risks, including mould, asbestos, biohazards, pests, structural damage, exposed wiring, aggressive animals or hazardous substances.
We may stop or refuse work where we reasonably believe that completing the service would be unsafe or unlawful.
You are responsible for ensuring that our team can access the property at the agreed time.
If we cannot gain access, we may treat the appointment as a late cancellation and charge a reasonable call-out or cancellation fee where that fee was disclosed during booking.
If you provide a key, access code or other entry method, you authorise us to use it solely for providing the agreed service.
Please notify us as early as possible if you need to cancel or reschedule a booking.
Any applicable cancellation or rescheduling fee will be communicated during the booking process or shown in your booking confirmation.
We may waive a fee where cancellation results from circumstances reasonably outside your control.
Clean Hero may reschedule a booking because of staff illness, severe weather, equipment failure, unsafe working conditions or other circumstances outside our reasonable control. We will make reasonable efforts to provide notice and arrange another suitable time.
Payment must be made using the method and by the due date stated in your quote, invoice or booking confirmation.
We may require:
A deposit before confirming a booking
Payment immediately after the service
Payment within a stated invoice period
A valid payment method for recurring services
You must contact us promptly if you believe an invoice is incorrect.
Where permitted by law, overdue amounts may incur reasonable debt-recovery costs or fees that were disclosed before the service was provided.
We will perform our services with reasonable care and skill.
However, we cannot guarantee that every stain, mark, odour, discolouration, infestation or contaminant will be completely removed.
Results may be affected by:
The age and condition of the surface
Permanent staining or colour loss
Previous cleaning products or treatments
Wear, sun damage or deterioration
Material or manufacturer limitations
Delayed treatment of spills or stains
Pre-existing damage
You must disclose delicate, damaged or unsuitable materials before work begins. Where appropriate, we may recommend a test clean or decline to treat a particular item.
Please inspect the completed work as soon as reasonably possible.
If you believe that our service was not completed properly or that damage occurred, contact us promptly at [EMAIL ADDRESS] and provide:
Your name and booking details
A description of the concern
Relevant photographs or other supporting information
We must be given a reasonable opportunity to inspect and, where appropriate, remedy the issue.
We are not responsible for damage that results from pre-existing defects, ordinary wear and tear, unstable fittings, defective materials, customer instructions or matters that were not reasonably visible before cleaning.
Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded under New Zealand law.
To the maximum extent permitted by law, Clean Hero will not be liable for indirect, special or consequential loss, loss of profit, loss of opportunity or loss arising from circumstances outside our reasonable control.
Our website is provided on an “as available” basis. We do not guarantee that it will always be available, uninterrupted, secure or free from errors.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
If you acquire our services for personal or household use, you may have rights under the Consumer Guarantees Act 1993.
These Terms are not intended to exclude, restrict or modify any consumer guarantee or legal right that cannot lawfully be excluded.
Unless otherwise stated, the website and its contents—including the Clean Hero name, logos, photographs, graphics, written content, design and layout—are owned by or licensed to Clean Hero.
You may view and print website content for personal, non-commercial use. You must not copy, reproduce, republish, modify, distribute or commercially exploit our content without prior written permission.
Where you submit a review, testimonial, photograph or other content to us, you confirm that:
The content is accurate and lawful
You have permission to provide it
It does not infringe another person’s rights
We will obtain your permission before using identifiable photographs of your property or personal testimonial for promotional purposes, unless the content was submitted through a platform where publication was clearly expected.
Our website may contain links to third-party websites or services.
These links are provided for convenience. Clean Hero does not control and is not responsible for the content, security, availability or privacy practices of third-party websites.
Our collection and handling of personal information are explained in the Clean Hero Privacy Statement.
By submitting information through our website, you confirm that the information is accurate and that you are authorised to provide it.
You must not:
Use the website for unlawful or fraudulent purposes
Attempt to interfere with the website’s operation or security
Introduce viruses, malicious code or harmful material
Attempt to gain unauthorised access to our systems
Copy or scrape website content for commercial purposes
Submit false, misleading or abusive enquiries
We may restrict access to the website where we reasonably believe these Terms have been breached.
We may update these Terms from time to time.
The updated version will be published on the website with a revised “Last updated” date. Changes will apply from the date they are published and will not retrospectively alter an already confirmed booking unless required by law or agreed with you.
These Terms are governed by the laws of New Zealand.
Any dispute relating to these Terms, the website or our services will be subject to the jurisdiction of the New Zealand courts, unless the parties agree to another lawful dispute-resolution process.
Questions about these Terms may be directed to:
Clean Hero
Legal business name: [LEGAL BUSINESS NAME]
NZBN: [NZBN, IF APPLICABLE]
Address: [BUSINESS OR POSTAL ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]