Effective date: 22 July 2026
Last updated: 22 July 2026
Clean Hero respects your privacy and is committed to protecting the personal information we collect.
This Privacy Statement explains how [LEGAL BUSINESS NAME], trading as Clean Hero, collects, uses, stores and discloses personal information when you visit our website, request a quote, make a booking, communicate with us or use our cleaning services.
This statement is intended to reflect the requirements of the New Zealand Privacy Act 2020.
Clean Hero provides residential and commercial cleaning services in New Zealand.
In this Privacy Statement, “Clean Hero”, “we”, “us” and “our” refer to [LEGAL BUSINESS NAME].
Our contact details are provided at the end of this statement.
Depending on how you interact with us, we may collect:
Your name
Email address
Telephone number
Home, business or service address
The cleaning service you request
Preferred booking dates and times
Property type, size and condition
Access instructions
Information about pets, hazards or special requirements
Photographs you voluntarily provide for quoting or service assessment
Previous booking and service history
Invoice and payment status
Billing information
Transaction references
Deposit or refund information
Where payments are processed through a third-party payment provider, that provider may collect and process your payment-card or banking information under its own privacy policy. Clean Hero may not receive or store your complete payment-card details.
We may retain emails, text messages, telephone notes, website enquiries, complaints, reviews and other communications between you and Clean Hero.
When you visit our website, we or our service providers may automatically collect information such as:
Your internet protocol address
Browser and device type
Operating system
Pages viewed
Date and time of your visit
Referring website
General location information
Website interactions and form submissions
This information may be collected through cookies, analytics tools and similar technologies.
We may collect personal information:
Directly from you
Through website forms
During telephone, email or text communications
When you request a quote or book a service
When our team attends your property
Through payment and booking systems
Through website analytics and cookies
From another person acting with your authority
From publicly available sources where lawful and reasonably necessary
Where possible, we collect personal information directly from the person concerned.
We may use your information to:
Respond to questions and quote requests
Confirm, manage and complete bookings
Provide cleaning services
Contact you about access, scheduling or service requirements
Prepare quotes, invoices, receipts and payment records
Process payments, deposits and refunds
Manage recurring cleaning arrangements
Respond to feedback, complaints or service concerns
Improve our website, services and customer experience
Maintain business, tax and accounting records
Detect or prevent fraud, misuse and security incidents
Protect our staff, customers, systems and legal rights
Comply with applicable laws and lawful requests
Send marketing communications where permitted
We will only collect information that is reasonably necessary for a lawful purpose connected with our business activities.
You may choose not to provide personal information.
However, if the requested information is necessary to prepare a quote, arrange access, process payment or provide a cleaning service, we may be unable to assist you without it.
You are responsible for ensuring that information you provide is accurate and current.
We do not sell your personal information.
We may disclose information where reasonably necessary to:
Clean Hero employees and authorised cleaning personnel
Contractors or franchisees providing the requested service
Website, hosting, email and information-technology providers
Booking, customer-management and communication platforms
Payment processors and financial institutions
Accountants, insurers, legal advisers and professional consultants
Debt-recovery providers where an amount is lawfully overdue
Government agencies, regulators, courts or law-enforcement authorities where required or permitted by law
A purchaser or adviser involved in a proposed sale or restructuring of the business
Service providers may only use information as necessary to perform services for us or as otherwise permitted by law.
Some systems used to operate our website, email, analytics, bookings, cloud storage or payment services may store or process information outside New Zealand.
Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure that the information is protected as required by applicable New Zealand privacy law.
Overseas providers may also be subject to the laws of the countries in which they operate.
Our website may use cookies and similar technologies to:
Make the website function correctly
Remember user preferences
Understand website traffic and visitor behaviour
Measure advertising or marketing performance
Improve website content and usability
Protect forms and systems from spam or misuse
Cookies are small files stored on your device.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how the website operates.
Our website may use services such as Google Analytics, Google Ads, Meta technologies or other analytics and advertising platforms. These providers may collect technical information according to their own privacy policies and settings.
Where permitted, we may use your contact details to send information about Clean Hero services, promotions, reminders or relevant updates.
Commercial electronic messages will include a way to unsubscribe where required.
You may stop receiving marketing communications by:
Using the unsubscribe link in the message
Replying with an unsubscribe request
Contacting us at [EMAIL ADDRESS]
Unsubscribing from marketing will not prevent us from sending messages required to administer an existing quote, booking, invoice or customer relationship.
We may take photographs before, during or after a service where reasonably necessary to:
Document pre-existing conditions
Prepare or confirm a quote
Record completed work
Investigate a complaint or damage claim
Support staff training or quality control
We will not publish identifiable photographs of your home, workplace or personal belongings for advertising without permission.
We use reasonable administrative, technical and physical safeguards designed to protect personal information from loss, unauthorised access, misuse, alteration or disclosure.
These measures may include access restrictions, passwords, secure hosting, software updates, staff procedures and reputable service providers.
No internet transmission or storage system is completely secure. You should avoid sending highly sensitive information through unsecured website forms or ordinary email.
If a privacy breach occurs, we will assess the nature and potential impact of the breach.
Where required by law, we will notify the affected individuals and the Office of the Privacy Commissioner.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
Completing services and customer support
Managing guarantees, disputes or complaints
Maintaining tax, financial and business records
Meeting insurance or legal requirements
Preventing fraud and protecting our legal interests
When information is no longer reasonably required, we may securely delete, destroy or anonymise it.
You may request access to the personal information we hold about you.
You may also ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact [PRIVACY EMAIL ADDRESS]. We may need to confirm your identity before releasing or changing information.
In some circumstances, the law may permit us to withhold certain information. If that applies, we will explain the reason where we are legally able to do so.
If you provide personal information about another person, you confirm that:
You are authorised to provide it
The information is accurate
The person has been informed about how their information may be used, where appropriate
Please avoid providing unnecessary personal or sensitive information about other people.
Our services and website are not specifically directed at children.
We do not knowingly collect personal information directly from children unless it is reasonably necessary and provided with the involvement or authorisation of a parent, guardian or responsible adult.
Our website may link to third-party websites, social-media platforms or external services.
Clean Hero does not control the privacy practices of those third parties. You should review their privacy policies before providing personal information.
If you have a privacy concern, please contact us first so that we can investigate and attempt to resolve it.
Please provide enough information for us to understand the issue, including relevant dates, communications and the outcome you are seeking.
You may also have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.
We may update this Privacy Statement when our services, systems or legal obligations change.
The current version will be published on our website with an updated revision date. We encourage you to review it periodically.
Privacy enquiries, access requests, correction requests and complaints may be directed to:
Clean Hero Privacy Officer
Legal business name: [LEGAL BUSINESS NAME]
NZBN: [NZBN, IF APPLICABLE]
Address: [BUSINESS OR POSTAL ADDRESS]
Email: [PRIVACY EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]